. Why are MG service centers in Pakistan so inconsistent?

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. Why are MG service centers in Pakistan so inconsistent?

I’ve visited a couple of MG service centers in Lahore and Karachi, and the experience has been disappointing — from long waiting times to untrained staff and lack of spare parts. Has anyone found a reliable MG service center in Pakistan, o r is this a common issue with the brand here?

Talha Kyanii asked on 16 Aug 2025 12:48:53 pm

4 Answers

128 views |

Gari Master - on 16 Aug 2025 13:25:49 pm

This is a major issue raised by MG owners across cities like Lahore, Karachi, and Islamabad. Common complaints include:

Undertrained Staff: Many service advisors and mechanics are not well-versed with the car’s features.

Lack of Spare Parts: MG faces delays in spare parts imports, which increases repair times.

Poor Communication: Many owners report that service centers don’t inform them properly about progress o r costs.

Limited Service Network: Compared to Honda o r Toyota, MG’s service presence is still limited in Pakistan.

What you can do:

Try to find an MG Platinum o r Level 1 dealership — they are usually better equipped.

Join MG owner groups on Facebook o r PakWheels to find recommended mechanics o r service centers.

Always ask for written documentation of service and part availability timelines.

Shujaat Ali - on 18 Sep 2025 13:55:32 pm

There’s a visible improvement in the physical facilities cleaner workshop, better tools and process flows pre-inspection, checklists. The whole experience feels more organized than when I first got my MG.

Hafeez Malik - on 19 Sep 2025 09:35:30 am

Lately, when I take my MG in for its scheduled service, the wait to start is much less than before. Appointments are better respected, and the queue moves faster, which is a big improvement.

Saim - on 19 Sep 2025 03:29:05 am

The technicians and service advisors
now seem more familiar with the MG
line-up. They explain whats wrong, whats being done, and they dont have to come back to ask basic questions. It
gives more confidence that they know
what they are doing.