Are there any common complaints about the Kia Sorento’s after-sales service o r spare parts availability in Pakistan?

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Are there any common complaints about the Kia Sorento’s after-sales service o r spare parts availability in Pakistan?

I’ve heard mixed reviews about Kia’s after-sales support in Pakistan. For those who own o r have owned a Kia Sorento, how has your experience been with getting maintenance, repairs, o r spare parts? Is availability an issue, and are the costs reasonable compared to other SUVs in the same category?

Talha Kyanii asked on 10 Sep 2025 12:30:59 pm

1 Answer

35 views |

Gari Master - on 10 Sep 2025 12:32:52 pm

a. High Routine Maintenance Costs

Maintenance from authorized dealerships can cost around ₨15,000 every three months, which adds up significantly over time.
Pakwheels

b. Spare Parts Availability

Mainstream mechanical parts may be reasonably available, but body components are scarce and expensive.
Pakwheels

c. Service Experience & Responsiveness

One owner shared frustrations about Kia’s service responsiveness: despite reporting smoke and unusual engine noises, the dealership failed to follow up o r resolve the issue.
Pakwheels

d. Broader Service Complaints from Owners Community Feedback

According to Reddit user reports, there have been multiple electrical glitches e.g., push-to-start failure, door control issues, Apple CarPlay problems and brake concerns, even when issues were brought to service centers, they struggled to replicate the problems—sometimes refusing to use video evidence as part of diagnosis.
Reddit

Summary Table
Category Common Issues in Pakistan
Mechanical/Engine Noisy AC compressor, steering alignment drift, poor fuel economy, smoke emissions, engine alarms
Maintenance Costs Frequent expensive dealership visits ₨15,000 per quarter, costly body parts
Spare Parts Availability Ready access to regular parts body parts are expensive and hard to find
After-Sales Service Mixed experiences—some issues unaddressed o r poorly handled even with evidence provided
Market & Resale Value High initial price + poor efficiency hurt resale and general market acceptance
In conclusion:

Mechanically, the V6 Sorento delivers power but comes with downsides like poor fuel efficiency and occasional engine o r AC-related anomalies.

Maintaining the vehicle is costly in Pakistan, especially for bodywork.

Service quality varies, with