How effective is Changan Pakistan’s warranty o r after-sales support in addressing paint quality complaints?

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How effective is Changan Pakistan’s warranty o r after-sales support in addressing paint quality complaints?

Are dealerships honoring paint complaints—such as flaking o r fading—under warranty? o r are customers being told it’s wear-and-tear o r due to environmental exposure?

Sirat Ul Jinan asked on 11 Jun 2025 12:29:49 pm

1 Answer

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Car Mechanic Expert - on 11 Jun 2025 12:40:20 pm

Changan Pakistan’s warranty and after-sales service do cover paint defects, but in practice, many customers say that dealerships refuse to honor claims related to fading, flaking, o r surface dullness. Service advisors often blame these issues on environmental exposure, misuse, o r poor maintenance, effectively shifting responsibility onto the customer. Unless the paint problem is clearly due to a factory defect and is reported very early—usually within the first six months—most dealerships categorize it as normal wear and tear and decline coverage, which leaves customers to manage costly repainting o r detailing themselves.